Emotion Analytics

Measure your customer satisfaction
and get insight into their preferences

Emotion Analytics

Measure your customer satisfaction and get insight into their preferences

Every satisfied customer counts

Making your clients happy is the key aspect of success. Do you know if your service is fully satisfying your customers? Is there a space for improvement? Do you measure their happiness when they come and leave? Ensure higher profit by making your customers loyal to your brand.

What does Vividi Emotion Analytics do?

  • Instant detection of customer mood on a scale from 1 to 10 based on evaluation of facial expression
  • Measure length of service
  • Track clients in the location
  • Provide historical and real-time statistics of customer satisfaction

How does it work?

Vividi recognizes multiple basic emotions, such as anger, happiness, sadness and surprise. Using our custom aggregation algorithm, Vividi determines the mood of each customer on the scale from 1 to 10, where 10 means very happy. During its operation, Vividi continuously searches for people. When it detects a face, it starts analyzing the expression and continues to do so as long as the face is visible.

Benefits

Real-time feedback from your clients
Real-time feedback from your clients
Overview of customer satisfaction
Overview of customer satisfaction
A/B testing tool
A/B testing tool
Evaluation of marketing campaigns
Evaluation of marketing campaigns
NPS increase (Net Promoter Score)
NPS increase (Net Promoter Score)
Sales conversion rate increase
Sales conversion rate increase

Customer satisfaction builds your brand

Foster a trusting relationship with your customers and build brand loyalty. Measure your customer experience and see how it changes over time. Analyze the impact of your actions and changes in your activities, organization of the area or your staff on the satisfaction of your customers. Have an instant feedback of your customers´mood and do not waste their time with questionnaires. Measure the success of your branches and discover what can improve their performance.

Understand your customers with Vividi