International airports are of two facilities in one: a transportation hub that aims to achieve a high level of passenger security and optimal flow of people, and secondly it is a high-end retail outlet packed with luxurious brands. VIVIDI gives airport management the ability to analyze their passengers’ movement, waiting time and utilization of all localities in order to reduce waiting times, streamline security checks and consequently increase their time spent in the duty-free retail area.
Manage the passenger flow
Get detailed information about real-time occupancy, average queue size, time of queueing and average time of interaction at essential counters to prevent long queues.
Identify popular & abandoned areas
Find the most visited areas in your airport and discover the redundant ones. Detect the passenger flow and optimize the layout of each area based on the collected data.
Prevent dangerous situations
Receive a notification when VIVIDI detects unwanted or shady behavior and take preventive measures. Detect potentially dangerous situations or shoplifting.
Increase NPS
Monitor customer preferences for each target group in your shopping zone. Reveal the stages of your customers´ journey through the duty-free shops and increase customers´ satisfaction.
Peak hours management
Identify peak hours of your airport and each individual area (check-in counters, security check, airport lobby, shopping zone) and optimize the staff allocation to avoid queues.
Increase conversion rate
Monitor conversions from mere passersby to satisfied customers of the duty-free shops. Measure the performance of each duty-free shop, identify and solve possible issues.
Custom digital signage
Dynamically identify the audience and communicate the right message according to the demographics.
Effective product placement
Dynamically re-adjust product placement in your shopping zone based on your business goals.
Optimize the interior layout
Manage the layout and interior design according to the real flow of your customers.
Staff optimization
Dynamically close or open counters according to the current length of queues.
Shift planning
Schedule shifts depending on the historical data of traffic and occupancy.
Visit duration
Measure average time spent in each area (shopping zone, airport lounge).
Increase efficiency & boost your revenue with VIVIDI
Track and manage visitor traffic, and focus on achieving a higher conversion rate in your shopping zone.